1. How Do I Contact You Guys?
You can chat to our Sales Chat Support found at the lower right part of our website.
Reminder: The Sales Chat Support channel is not online the whole day especially weekends. If it happens to be offline, then you can contact us Here.
2. What Countries Do You Ship To?
We Ship Worldwide.
3. How Long Will it Take For My Package to Arrive?
After you submit your order, it will take us 2 - 3 business days to process it (in-case you need to change you shipping address, adjust your order …etc). At this point, it will take between 9 - 15 additional days for domestic packages and 2 - 3 weeks for international packages.
4. How Do I Track My Order?
You should receive an email, after your order is done processing, containing a tracking number for your package. ( Check your email spam folder if you cannot see it in your inbox). You can then track it on the link below using your tracking number.
For United States Orders: https://www.usps.com/
For Asian Countries Orders: https://www.17track.net/en
For Australia Orders: https://auspost.com.au/
For Canada Orders: https://www.canadapost.ca/trackweb/en#/home
5. How do I Return/Exchange My Order?
All returns must be received within 30 days for US orders and 45 days for international orders for your returns to be processed.
Not all items can be exchanged as some products may be out of stock or discontinued. If you have questions about your Return/Exchange please Contact Us
6. How do I Cancel My Order?
All cancellations must be made within 24hrs of initial purchase. You must contact us within the first 24hrs. Even if we do not respond right away, your request to cancel must be received within the first 24hrs after a purchase.
Due to the nature our our custom products, every order is "Made to Order". Your product starts manufacturing process 1 day after you place your order, so we do not allow cancellations after 24hrs.